1. Introduction
Our institution is committed to providing high-quality tuition and support to all students. We take complaints seriously and aim to resolve them promptly, fairly, and transparently.
2. How to Make a Complaint
- Students can submit a formal complaint by sending a written message via email or WhatsApp.
- Contact details:
- Email: info@entryhouse.co.site
- WhatsApp: +966561264905
- A standard complaints form is available upon request.
3. Acknowledgement and Response Times
- All complaints will be acknowledged within 3 working days.
- A full response will be provided within 10 working days, where possible.
4. Confidentiality
- All complaints will be treated with strict confidentiality.
- Only relevant staff directly involved in handling the complaint will have access to the details.
5. Review Process
- Complaints will be reviewed by the Academic Coordinator or Centre Manager.
- If further investigation is required, the complainant will be kept updated.
6. Right of Appeal
- If a student is not satisfied with the outcome, they may request a review by the Head of Institution.
- If the issue is still unresolved, students have the option to escalate the complaint to ACCA after following our internal process.
7. Record Keeping
- All complaints and outcomes are logged in our Complaints Register.
- This register is regularly reviewed to identify areas for improvement.